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Warranty Schmarranty

Writer's picture: Dave GobleDave Goble

About 1 year into a 3 year warranty period for a new car I noticed steering wheel alignment was slightly awry, though there were no handling problems. On inspection the garage reported a flaw in the front suspension and tracking. They also mentioned repair wasn't covered by the warranty, and that the problem was probably the result of "hard driving". Hmmm. My wife and I clock up about 3,000 miles a year in total, so we're light road users. The majority of our journey's are local in south west London, where mountain tracks, boulders, fords and cattle grids are fairly rare. The rest involve motorways in the UK. A letter to management failed to convince the car manufacturer of the lack of horrors lurking in our local roads. We ended up disappointed and lighter of pocket. They ended up with 2 fewer advocates for their marque. Very Well.

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